Responsible Gaming

Gamble responsibly

Gambling outcomes are determined by chance. No strategy, pattern, system or previous result can guarantee a win. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Avoid chasing losses by increasing your bets or continuing to play in an attempt to recover money. This can lead to greater losses and make it harder to make balanced decisions.

Only gamble when you are in a suitable state of mind. Do not gamble when you are upset, under pressure, affected by alcohol or other substances, or trying to escape personal or financial problems. Take regular breaks, keep track of the time you spend playing and review your spending regularly. If you feel tired, frustrated or unable to stop, end the session.

• Treat gambling as paid entertainment, not as an income source.
• Decide how much time and money you can afford to spend before you begin.
• Keep gambling funds separate from money needed for rent, bills, food, savings or other essentials.
• Never borrow money, use credit intended for necessities or sell personal items to fund gambling.
• Do not ask others to lend you money for gambling or place bets on your behalf.
• Avoid gambling when affected by alcohol, drugs, strong emotions or fatigue.
• Do not try to recover losses by betting more or taking greater risks.
• Stop playing when your planned time or spending limit has been reached.

Gambling services are intended for adults. You must meet the minimum legal age and any other eligibility requirements that apply in your location. Do not allow children or other unauthorised people to access your account, and keep your login details private. If you believe another person is using your account, stop using the service and contact the operator through the available support channel.

Plan your limits before you play

Setting limits in advance can help you remain in control. Consider setting a spending limit for a day, week or month, as well as a time limit for each session. Choose an amount that will not affect your normal commitments if it is lost. Once a limit has been reached, do not extend it simply because you are winning, losing or feeling confident.

Practical steps

1. Review your regular income, bills, debts and essential expenses.
2. Choose a gambling budget only after those obligations have been covered.
3. Set a maximum amount and playing time before opening a game.
4. Use available account tools for deposit, spending, session or loss controls where offered.
5. Record your gambling activity so that deposits, withdrawals, wins, losses and time are clear.
6. Do not change a limit during a session because of a temporary result or emotional reaction.
7. Review your limits regularly and reduce them if gambling becomes less enjoyable or harder to control.

A gambling limit is not a guarantee that you will win or lose a particular amount. It is a personal control that can help you make decisions before emotions or momentum influence your behaviour. You remain responsible for complying with any limit you set and for checking that it reflects your current circumstances.

Keep your own records rather than relying only on game results or account balances. Small amounts can add up over time, particularly when sessions are frequent. Consider discussing your budget with someone you trust if you find it difficult to assess your gambling objectively.

Recognise when gambling may be causing harm

Problem gambling can affect anyone, regardless of age, income, experience or previous control. The issue is not only the amount of money involved. Gambling may be becoming harmful when it takes more time, attention or emotional energy than you intended, or when it begins to affect your responsibilities and relationships.

Possible warning signs

• Spending more money or time gambling than planned.
• Thinking about gambling frequently or feeling restless when not playing.
• Trying to win back losses by playing for longer or placing larger bets.
• Hiding, minimising or denying how much you gamble.
• Borrowing money, missing payments or using essential funds for gambling.
• Selling possessions or seeking additional income to continue playing.
• Feeling anxious, guilty, irritable, depressed or overwhelmed after gambling.
• Arguing with family, friends or colleagues because of gambling.
• Neglecting work, study, health, sleep or other responsibilities.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Trying to stop or cut back but finding that you cannot do so.

One or more of these signs may indicate that it is time to stop and seek help. You do not need to wait until a serious financial, personal or emotional problem develops. Speaking with a trusted person or a qualified support service early can make it easier to regain control.

If gambling is causing immediate financial or emotional distress, stop gambling and focus on your safety and essential needs. If you feel at risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service in your area without delay.

Breaks, exclusion and support

If you want to stop gambling, use the safer-gambling tools available through your account, where provided. These may include temporary breaks, deposit or spending controls, session reminders, account restrictions or self-exclusion. Read the information shown before confirming a restriction, including its duration and any conditions that apply.

Self-exclusion is a formal request to prevent or restrict your access to gambling services for a selected period or until a further review, subject to the arrangements available in your jurisdiction. It is intended for people who want stronger support to stop gambling. Once you have requested self-exclusion, do not try to create another account, use another person’s account or find ways around the restriction.

Account controls can support a decision to take a break, but they are not a substitute for professional help. If you are concerned about your gambling, consider contacting an independent gambling support service, financial counsellor, mental health professional or trusted person. Australian support options may differ by state or territory, so choose a recognised service that is appropriate for your location.

If someone close to you is affected

Gambling harm can affect partners, family members, friends and colleagues as well as the person gambling. Raise your concerns calmly, describe the behaviour you have noticed and avoid making promises about recovering losses. Do not provide money to fund gambling or take responsibility for debts that you cannot afford. Encourage the person to use account controls and obtain independent support.

Protect your own finances and wellbeing. Check shared accounts where appropriate, consider independent financial advice and seek support for yourself if the situation is affecting your safety or mental health. If there is violence, coercion, threats or immediate danger, prioritise safety and contact emergency or specialist services.

For questions about responsible-gaming tools, account restrictions or stopping access, use the support options available on the Squeenaud Casino website. We may need to verify account information before applying certain controls. Responsible gaming is a shared commitment, and asking for help is a practical step towards staying in control.